Looking for a new colleague to join our team at Satellic NV
2nd level support engineer
Satellic NV – Machelen Diegem
Who is Satellic?
Satellic NV is the Company that is in charge of collecting road toll charges in Belgium using a GNSS based tolling system. The system is based on mobile devices (On Board Units, OBU), which are mounted inside the vehicle, and collect the charge to be forwarded to the central backend system.
The department “Electronic Tolling Services” is responsible to operate the fleet of OBUs and ensure the correctness of the toll calculation and reporting. This includes activities such as OBU status monitoring, remote maintenance activities, Map & Tariff quality control, OBU configuration, over-the-air update and CDR collection monitoring, using specific tools to enable an accurate and stable Toll Collection.
The candidate will be responsible for the analysis of faulty OBUs and the effective provision of solutions by performing actions remotely on the OBUs.
The candidate will support the department “Electronic Tolling Services” in the following areas:
Monitor the OBU fleet and the correctness of the CDR collection and the forwarding to the billing system.
Perform “hands on” OBU Second Level Support
Analyse incidents regarding faulty OBUs and provide solutions for First Level Support (Customer Care)
Perform actions remotely on the OBUs for fault clearance
Trigger Third Level Support (OBU Development) if necessary and provide information on the technical status of the respective faulty OBUs
Provide structured help guides, decision trees and FAQs on OBU behaviour for First Level Support.
Some limited external interventions are possible in case support to end user is necessary.
The OBU 2nd Level Support Engineer reports to the OBU Problem Manager.
Ideally: First experience in Second Level Support of IT / mobile telecommunication products.
Analytical skills and structured approach to tackle technical issues.
Endurance to deep-dive into technical issues and find a cause of failure.
Very helpful: Experience with mobile components or products.
Expected is a certain flexibility regarding job tasks as Satellic NV is a start up company which might still evolve to optimise operational activities.
Experience with Unix/Linux is useful but not essential.
Fluent in English
Fluent in French and/or Dutch
SATELLIC N.V. is a unique company on the Belgian market. You can take part in a very young organisation, which is supported by international experts in the tolling area, and experience a new and exciting technological environment.
A dynamic working environment with an open culture and pleasant atmosphere, located in Diegem.
A permanent contract.
An attractive starting salary and many additional benefits: meal vouchers, group insurance, hospitalization insurance, flexible working hours, 32 holidays (including recovery days)….
Numerous training and development opportunities.